On July 5, at approximately 9:30 p.m., the Douglas County Emergency Communications Center received information that some wireless callers were experiencing a “fast busy” signal when attempting to reach 9-1-1.
According to David Sleeter, director of Douglas County Emergency Communications, this was due to an exceptionally large number of callers with fireworks complaints. The Communications Center processed 434 fireworks- related calls on July 5, as compared
to 171 fireworks-related calls from the same time period last year. Depending on the wireless carrier and the call volume at the time the call was placed, the call may or may
not have been able to reach 9-1-1. “To the best of our knowledge, the issue was resolved within an hour,” Sleeter said. “The Emergency Communications Center’s 9-1-1 telephone system during this time period operated as designed, and landline calls continued to ring into the 9-1-1 Center.”